Account Service Representative
Job Summary
Job Description
What is the opportunity?
The Account Service Representative is responsible for processing routine data entry and on-line input of transactions using basic understanding of products and processes. Activities may also be dependent on balancing transactions and deposits as received from clients and branches with emphasis on throughput, accuracy and production.
What will you do?
Follows standard processes as outlined in Folio guidelines policy, process and procedures referring items outside established standards to the Manager.
Processes work volumes and provide consistent service within established benchmarks contributing to the achievement of business SLA/KPI.
Examines all documents for completeness and takes full responsibility for quality and accuracy of day to day responsibilities, tasks and activities ensuring a balanced focus on enhanced client experience.
Exercises due diligence in following operational risk policies, procedures standards and guidelines.
Takes personal accountability for high achievement; actively participates in weekly coaching routines and learning opportunities to improve their individual and team contribution.
What do you need to succeed?
Must-have
Client Focus
Efficient and accurate data entry abilities.
Ability for problem resolution and to determine quickly the departments' priorities
Ability to work in high volume & strict timeframe deadlines
Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs
Nice-to-have
Knowledgeable of products supported by the team (Commercial Deposit Processing, Cash processing)
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
Leaders who support your development through coaching and managing opportunities
Work in a dynamic, collaborative, progressive, and high-performing team
Ability to make a difference and lasting impact
Flexible work/life balance options
Job Skills
Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time ManagementAdditional Job Details
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Inclusion and Equal Opportunity Employment
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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