Adminplus Member Specialist

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Location: Hybrid

The AdminPlus Member Specialist Team is responsible for the accuracy and maintenance of all employee eligibility information, sending written communications to AdminPlus clients and manage work priorities in a production environment.

As an AdminPlus Member Specialist, you will have the opportunity to join an exciting team supporting Plan Sponsors and Members while Interacting with AdminPlus Consultants, and internal stakeholders.

This position is part of the AdminPlus Operations team in Group Benefits Operations that provides service to a select number of clients that have chosen our Outsourced Administration Services.

What will you do?

• Manage and maintain member records for our AdminPlus block of business with a high degree of quality and accuracy
• Support ongoing member maintenance requests and issues
• Manage work priorities in a multi-functional, high-volume production environment
• Investigate, analyze and resolve employee data issues with internal and external clients using a solid understanding of client service
• Respond directly to client questions regarding eligibility issues
• Be measured against quality, efficiency and effectiveness measures to help you continuously improve
• Work collaboratively as a team to learn, improve and grow

What do you need to succeed?

• Superior customer service skills with expert verbal and written communication skills
• Knowledge of Group Benefits Administration (Knowledge of flex benefits is an asset)
• Knowledge of Member administration processes and systems
• Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada and worldwide
• Ability to handle diverse situations in a positive, professional and proactive manner
• Ability to work in a fast-paced environment and under pressure, meet client needs and adapt to a changing environment
• Solid analytical and problem-solving skills with effective issue resolution skills
• Ability to work in a team setting and/or independently

Unique Requirements

• Overtime may be required as dictated by work.
• Work week is 37.5 hours/week, Monday to Friday from 8am to 4pm
• Compensation for successfully completed training
• Many career opportunities available within Canadian Operations and Sun Life; knowledge gained about our business and products offers you the ability to move into a variety of career paths

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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