Assistant Case Manager

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

*** this is temporary position - minimum 15h a week ***

The Assistant Case Manager is a member of the claims processing team in our disability department with the purpose of determining whether claimants are eligible for benefit payments. The Assistant must frequently communicate with plan members, plan sponsors and other departments.

Main accountabilities

• Perform address change verifications

• Process mail returns (letters, documents)

• Verify invoice payments/returns

• Follow up on claim forms, medical information and other documents

• Import documents into the records

• Send fax requests

• Draw up letters
  

What you have to offer:

• Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada and worldwide.

• Strong customer service skills and professionalism

• Highly organized team player who can also work with minimal supervision

• Positive attitude and commitment to delivering high-quality service

• Able to work in a PC environment

• Able to work in a fast-paced environment
  

What we have to offer you:

• Our commitment to developing our talent

• A collaborative environment where we encourage you to share your ideas

• Flexibility for telecommuting

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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