Assistant, Mortgage Specialist

What is the opportunity ?

Supports top producing Mortgage Specialist in meeting sales objectives and related activities by providing value added administrative service and support. Provides primarily responsive client contact management. Develops relationships with service partners to ensure operational guidelines are adhered to and transactions are processed efficiently.

What will you do?

• Consistently provide superior responsive service to client fax / e-mail / telephone requests

• Consistently provide superior responsive execution and delivery of client transactions/requests

• Familiar with key referral sources and has a strong knowledge of mortgage process which facilitates solutions and problem resolutions

• Demonstrates personal commitment to ensure skills and knowledge are up-to-date and meet position requirements

• Takes the initiative to keep informed of current events, market news and internal information on RBCnet and applicable internal sites

• Manages Mortgage Specialist's e-mail/mail, proactively responding to correspondence/requests and prioritizes for Mortgage Specialist to read

• Ensures Mortgage Specialist's diary is effectively time managed to create capacity for all required activities

• Manages office routines and expenses ensuring efficiency is maintained through availability of equipment and supplies and effective management of files and records

• Ensure the Mortgage Specialist's needs are proactively identified and provide the documentation and information necessary to perform their duties.

What do you need to succeed?

Must-have

• To support the position of a mobile Mortgage Specialist you should be sales-oriented, self-motivated, self-managed and thrive in a fast paced environment

• You must be able to consistently provide superior responsive service to client requests in order to build customer loyalty and trust

• You must be extremely well organized with the ability to multi-task and prioritize

• You are an energetic and enthusiastic team player who pays attention to detail

• Strong computer skills

• Strong knowledge of the mortgage process and Home Financing products is an asset

• Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including performance based bonuses, flexible benefits and competitive compensation

• Leaders who support your development through coaching and managing opportunities

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

Job Skills

Additional Job Details