Best Practice Consultant, People Operational Excellence

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Best Practice Consultant, People Operational Excellence will be a key advisor in driving continuous improvement within HR Shared Services. This role is responsible for identifying, recommending, and implementing continuous improvement best practices for HR processes, systems, and service delivery to improve efficiency, enhance the employee experience, and achieve high-quality outcomes. The consultant will work closely with HR teams, leaders, and external partners to develop and integrate strategies that promote continuous improvement across global HR Operations.

What will you do?

Best Practices Development:​

• Lead the identification and development of continuous improvement best practices across HR Shared Services, focusing on process optimization, automation, and customer service excellence. Benchmark internal processes against industry standards and best-in-class examples to recommend improvements.​

Process Improvement and Optimization:​

• Facilitate assessments of current HR operational processes and workflows, identifying opportunities for streamlining, reducing redundancies, and improving quality. Work collaboratively with cross-functional teams to implement optimized processes and ensure their successful adoption.​

Consultation and Advisory:​

• Provide expert consulting to HR teams on best practices, process improvements, and operational excellence initiatives. Act as a trusted advisor on matters related to HR systems, technology, data, and service delivery models.​

Standardization and Consistency:​

• Ensure consistency in HR service delivery across regions by developing and promoting standardized processes and practices. Work to align global operations while ensuring the flexibility to accommodate local needs.​

Knowledge Management and Content Curation:​

• Regularly update content and ensure easy access to resources for a knowledge base and repository of learning resources for Sun Life Employees and HR Shared Services. ​

Change Management:​

• Lead and support change management efforts related to the implementation of new best practices, systems, and process changes. Develop change management plans and training programs to ensure smooth transitions and high adoption rates.​

Performance Measurement and Reporting:​

• Collaborate with HR analytics teams to develop key performance indicators (KPIs) and other metrics to track the effectiveness of new best practices. Provide regular performance reports and actionable insights to leadership on operational improvements.​

Knowledge Sharing and Training:​

• Facilitate knowledge-sharing sessions and training programs to educate HR teams on best practices, tools, and technologies. Act as a subject matter expert, fostering a culture of continuous improvement and learning within HR Shared Services.​

Collaboration with Cross-Functional Teams:​

• Work closely with other HR Centers of Excellence (COEs), HR Business Partners, IT, and other departments to ensure best practices are integrated into broader HR strategies and initiatives. Serve as a liaison between HR Shared Services and other functions to ensure alignment and seamless service delivery.​

What do you need to succeed?

• Education

  • Bachelor's degree in human resources, Business Administration, or related field

• Experience

  • 3-5 years of experience in HR Operations or a similar role

• Skills

  • Project management​

  • As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide

  • Knowledge of HR processes and systems​

  • Change management ​

  • Communication​

  • Data analysis ​

  • Collaboration and teamwork ​

  • Continuous improvement mindset​

  • Problem-solving ​

• Top Capabilities

  • Operational Excellence & Continuous Improvement​

  • Best Practice Identification & Implementation​

  • Process Optimization​

  • Data Analysis & Insight Generation​

  • Change Management​

  • Cross-Functional Collaboration​

  • Technology & Innovation Acumen​

  • Stakeholder Engagement​

  • Project Management​

  • Employee Experience Focus​

• Assets:

  • Lean Six Sigma certification

What's in it for you?

• The opportunity to move along a variety of career paths with amazing networking potential

• Flexible Benefits from the day you join to meet the needs of you and your family

• We're committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential

• We're honoured to be recognized as a 2023 Best Workplaces in Ontario by Great Place to Work® Canada

• We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health

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The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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