Bilingual Fraud Officer
Job Summary
Job Description
What is the opportunity?
As part of the Suspicious Credit Support team, you will support the Canadian Banking Operations fraud management team in protecting shareholder's interest by minimizing fraud losses. You will review and investigate Credit fraud alerts for RBC Banking products, ensuring operational risk/loss is mitigated and negative client impact and experience is kept to a minimum.
Please note: This is a hybrid role.
What will you do?
• Use in-depth fraud understanding to Investigate fraud alerts on loan applications
• Review notes and pertinent application details
• Review NDB alerts and update notifications accordingly
• Communicate with clients or potential victims to validate application details as necessary.
• Record and refer all suspicious files when required
What you need to succeed?
• At least 12 months experience in client service or fraud related environment
• Bilingual in French and English at a professional level in both languages, as this role requires fluency in French and English in order to serve our clients in the community with English speaking needs.
• Ability to handle with confidence a high workload environment, while prioritizing and multitasking with a commitment to delivering superior client experience
• Proven interpersonal communication and problem resolution skills
• Able to work a set shift of 8:00am to 8:00pm Monday to Saturday
Nice-to-have:
• Mortgage related Fraud experience
• Fraud IQ, Casper, Linx, EIM, Camps, IRIS, Synergy, Origenate, TSYS
• Able to navigate between multiple windows-based applications systems
Job Skills
Anti-Money Laundering (AML), Credit Analysis, Data Gathering Analysis, Financial Regulation, Fraud Management, Fraud Risk Management, Information Capture, Order Processing, Process Management, Risk ControlAdditional Job Details
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Inclusion and Equal Opportunity Employment
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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