Business Technology Manager, Communication & Documentation

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The Business Technology Manager, Communication & Documentation works collaboratively with the North American Commercial Banking (NACB) businesses on complex Commercial Lending System communication & documentation requirements. The Role writes, publishes, and maintains Commercial Lending Systems User Guides, Job Aids and other NACB standards, operating procedures, and/or manuals. The Role ensures communication & documentation are written in a clear, concise and consistent manner, to provide information that increases knowledge of BMO Commercial Lending Systems & related processes; and enables the NACB business with navigating the Commercial Lending Systems to increase BMO's speed to market for its customers. The Business Technology Manager, Communication & Documentation is the Subject Matter Expert (SME) for all Commercial Lending Systems utilized by the Commercial Banking personnel.

Core Accountabilities:

• Determines and documents content requirements; communicates to business partners on content requirements to ensure document requests are received in a content ready format.
• Collaborates with technology teams and business partners to understand key Commercial Lending System functionalities & processes and creates User Guides, Job Aids and other NACB standard operating procedures and/or manuals that provide step by step instructions on how to utilize these core Systems.
• Interprets process maps, flow and various business documentation and translates these items into clear and concise documentation.
• Understands content, assesses impacts, and engages stakeholders as required to ensure accuracy, consistency, and effectiveness of communication solutions.
• Collects required information for review and analysis.
• Analyzes content and assess impacts on existing policies and other communications initiatives. Information may be considered confidential and require appropriate handling.
• Develops technical Systems communication solutions, circulars and operation/procedural documents, and makes recommendations based on an understanding of the business strategy and stakeholder needs.
• Translates complex technical information into high quality communication & documentation that are clear and concise.
• Recommends the engagement of additional stakeholders, obtains the required concurrences and approvals.
• Executes work to deliver timely, accurate, and efficient service of all communications and tasks.
• Works in collaboration with change management functions related to procedural communications.
• Builds effective relationships with content issuers and SMEs to support business/groups in the delivery of documentation.
• Ensures alignment between stakeholders.
• Supports Commercial Lending Systems Procedure governance in collaboration with internal/external stakeholders.

Knowledge & Skills:

• Instructional Writing, Technical Writing, Writing.
• Understands technical & business requirements and translates into clear & concise documentation.
• Participates/leads planning, development and execution of technical communication solutions for the Commercial Lending Systems.
• Acts as a subject matter expert on relevant Commercial Lending Systems for internal/external stakeholders.
• Maintains and enhances knowledge of Commercial Lending Systems procedural, policy and documentation standards, processes and frameworks in support of enterprise strategies and business/group objectives
• Planning researching and writing internal procedure documentation to support the Commercial Lending Systems.
• Maintains the NACB document library and content repository.
• Creates and maintains Commercial Lending Systems Job Aids, User Guides.
• Participates in change management plans activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
• Mentoring junior Technical Writers.
• Build solid relationship across the North American Commercial Bank.
• Work independently with limited supervision.

Qualifications:

• 5 - 7 years of Technical Writing experience, including experience in documenting software from an end-user perspective.
• A degree or post-graduate diploma in technical writing, communications, journalism, or related discipline. - Preferred.
• 1 - 3 years of experience achieving competing priorities in a tight deadline environment and working independently.
• In-depth/expert knowledge of standard Microsoft Office software.
• Excellent written & verbal communication skills. - In-depth / Expert.
• Excellent attention to detail.- In-depth / Expert
• Experience with high complexity communications across the bank, including Commercial Lending and Commercial Lending Systems.
• Experience working with complex business models.
• Collaboration & team skills - In-depth.
• Analytical and problem-solving skills - In- depth.
• Influence skills - In-depth.

The above represents BMO Financial Group's pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.

BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

We're here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.