Compliance Analyst, Privacy

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

This is an ideal role for someone with an interest in privacy and compliance who wants to learn working with a hands-on team. The Compliance Analyst supports the Canada Privacy Shared Services Team as part of the broader Canada Compliance organization. The primary responsibilities involve monitoring and triaging the Privacy Officer and Ask_Privacy inboxes, and provision of support for the team. The Compliance Analyst will be the team's documentation expert, responsible to develop, update and manage process documents, user manuals, and other team materials. This role will also own the population of a business facing site with tools and aids designed to assist the business in understanding and meeting their privacy requirements. Assistance with reporting and meeting/presentation preparation is also required.

What will you do?

• Monitor team's communication channels, respond to inquiries and escalate complex issues as needed

• Communicate with business partners to conduct quality checks on JIRA tracker entries for privacy incidents and access to file requests, manage access to JIRA and other tools

• Manage information in designated repositories in SharePoint, OneDrive etc. including resource and training materials, correspondence with regulators and reports

• Develop Canadian Privacy site content using SharePoint

• Assisting with privacy impact assessments

• Identify training and awareness needs and support training initiatives

• Create and maintain operational manuals and process documentation

• Support scheduled, ad-hoc and customized reporting and presentations

• Participate in and support team projects, and

• New tasks as required

What do you need to succeed?

• University degree or 5 years of equivalent experience

• Experience working with different compliance and business teams across the organization

• Exposure to compliance processes and requirements

• Knowledge of Sun Life products and services, the regulatory environment and emerging issues impacting the business

• Completion of a Privacy designation is an asset

• Knowledge of French is an asset

• Excellent written and verbal communications skills

• Ability to work independently and as a member of a team

• Strong analytical skills and attention to detail

• Proficiency in Excel, PowerPoint, SharePoint, Co Pilot

• Ability to interact with all levels in the organization, engaging various stakeholders

• Ability to recognize special requirements when handling sensitive information

• Understanding of general regulatory compliance concepts and privacy principles

• University degree or equivalent experience

• Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada and worldwide

What's in it for you?

• The opportunity to move along a variety of career paths with amazing networking potential

• Flexible Benefits from the day you join to meet the needs of you and your family

• We're committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential

• We're honoured to be recognized as a 2023 Best Workplaces in Ontario by Great Place to Work® Canada

• We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health

*LI-MS

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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