Director of Revenue Management

PAL Airlines grew out of a renowned flight school based in St. John’s, Newfoundland and Labrador, and has since become one of the largest independent airlines in Eastern Canada. Offering scheduled flights, air charter and air cargo service, PAL Airlines has earned a global reputation for safety, service, and reliability.

In the fast-paced world of aviation, there is much more happening than meets the eye. The aviation industry offers career opportunities that extend beyond what you see during the inflight experience.

We are currently seeking a Director of Revenue Management to join our team in Montreal, QC.

Responsibilities:

• Lead the Revenue Management team for PAL Airlines and Air Borealis.
• Analyze booking patterns, pricing trends to identify revenue opportunities and risks in a constantly evolving environment.
• Identify ancillary revenue opportunities and design strategy accordingly.
• Obtain and keep up to date a strong knowledge and detailed understanding of customer booking behavior and willingness to pay.
• Calibration of Revenue Management System (RMS) inputs to reflect recent changes in the environment.
• Validation of RMS outputs to ensure continued alignment with market expectations and strategies.
• Conduct appropriate monitoring and close evaluation of key revenue management performance indicators and adjust strategies accordingly.
• Proactively and effectively communicate observations and required strategies.
• Accountable for tracking and reporting on key financial metrics related to market pricing strategies to help achieve optimal profitability.
• Participate in the development of analytical and decision support tools.
• Act as a mentor or trainer to revenue management analysts.
• Lead revenue management meetings.
• Contribute to maximizing profitability.
• Produce weekly, monthly, quarterly, annual reports as required.
• Participate in forecasting, and the development of the annual marketing plan.
• Work collaboratively with all levels of personnel and management on revenue cycle performance to meet strategic goals and develop all guidelines, policies and procedures through use of data analysis.
• Strategically identify and communicate critical success factors necessary to support financial and organizational goals.
• Lead scheduled management meetings with stakeholders and conduct detailed reviews of key performance indicators and trends.
• Accountable for the daily, monthly and annual reporting, benchmarking and trending maximizing technology to improve functions.
• Identify trends and opportunities through research and analysis. Plan and execute different research methods such as data collection, analysis and integration of data from multiple sources.
• Responsible for analyzing and summarizing data with subsequent communication and recommendation to senior leadership and operations.
• Monitor opportunities to adjust sales prices that maximize profit and acceptable rates of sale.
• Analyze inventory and provide recommendations for extra sections, and any issues that arise.
• Constant review of route performance against targets and report on deviations.
• Monitor competitor airlines, in terms of schedule, price, product, market share, etc.
• Recommend action plans to mitigate anomalies and maximize revenue.
• Other duties as assigned.
  
  

Qualifications:

• Extensive forecasting, pricing, yield management experience required.
• Bachelor’s Degree in Economics, Mathematics, Commerce.
• A proven track record as a leader in revenue management within a complex organization, with the ability to think and act progressively, while motivating team members to do the same.
• In-depth knowledge and experience with Revenue Management Systems (e.g. PROS).
• 5-7 years’ Revenue Management experience, preferably in a large, multi-divisional organization.
• Strong work ethic with the drive to meet and exceed targets and goals.
• Confidence in delivering analysis and information to senior management.
• Sound analytical thinking, planning, prioritization, and execution skills.
• High level of integrity, confidentiality, and accountability.
• Impeccable communication skills, both oral and written, with an ability to effectively communicate with stakeholders at all levels within the organization.
• Effective time management skills with the drive to meet highly competitive targets and objectives within reduced timelines.
• Solid problem-solving capabilities with the ability to think objectively in decision making and judgement.
• A consultative approach to work within diverse teams comprised of colleagues from multi-disciplinary backgrounds.
• Previous experience effectively mentoring, and growing other emerging leaders.
• Ability to work closely with senior management at all levels within the organization.
• Leadership & Vision: Strong leadership and team management skills, with a proven track record of building and leading high-performing teams while providing vision and strategic direction. Ability to effectively develop and deploy strategies that support the airlines revenue goals, corporate revenue management initiatives.
• A clear understanding of the airline industry is necessary along with analytical capabilities, experience in study cases, market research.
  
  

What PAL Airlines Offers You:

• Comprehensive health benefits including medical, dental, vision, and life insurance
• Defined Contribution Pension Plan
• Employee Stock Purchase Plan
• Personal travel privileges with PAL and interline agreements with multiple airlines
• Industry discounts
• Employee Tuition Assistance Program
• Employee and Family Assistance Program
• A unique opportunity to advance your career by joining a growing but recognizable brand in a challenging, constantly changing industry
  
  

PAL Airlines is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.

Only those candidates selected for an interview will be contacted. Thank you.

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