Director, Tech & Lab Communications
Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.
Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.
About the role
Director, Communications, Technology & Intact Lab
Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.
Feel empowered to learn and grow while being valued for who you are – here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.
Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.
Read on to see how you can shape the future, win as a team, and grow with us
About the team
The Corporate Communications team leads Intact Financial Corporation’s internal and external communications in support of IFC’s business objectives and strategic roadmap. This includes:
Supporting and amplifying the common elements that bring us together, define our unique culture and drive outperformance.
Enhancing employee engagement across IFC – emphasizing what makes us a winning team.
Protecting and promoting the IFC brand and reputation globally.
Elevating IFC’s role in helping to build resilient communities where we do business.
Amplifying IFC’s knowledge, expertise and thought leadership in our key markets.
The successful candidate will report to the Vice President of Communications.
The Director, Communications, Technology & Intact Lab, is responsible for
Internal Communications & External promotion
Developing and executing on comprehensive internal communications strategies that enhance Tech & Intact Lab employee engagement, promote organizational goals, foster a culture of innovation, and align with the organization’s strategy and values.
Effectively communicating the initiatives, milestones, and strategic goals of the Tech and Intact Lab business units to key internal and external audiences, collaborating with cross-functional teams to ensure alignment with overall objectives.
Plan and execute a series of engaging internal events, such as town halls, Tech Talks, and offsites, to celebrate achievements and highlight Tech & Intact Lab roadmap and priorities, demonstrating their alignment with IFC's objectives and ensuring employees and managers understand their roles in the organization's success.
Ensuring that Tech and Intact Lab, as well as IFC employees, are well-informed about the organizations' tech, digital, data and AI enhancements and the various tools available to support them in performing their roles effectively.
Curating compelling, insights-driven content related to tech, digital, data, and AI to enable the External Communications team to strategically share the IFC story with external audiences.
Advising and supporting Tech & Intact Lab management in their participation at industry events, trade shows, and conferences.
Monitoring and evaluating the effectiveness of internal communications efforts, providing regular feedback and recommendations for improvement to senior leadership.
Staying informed of industry trends, emerging technologies, and best practices in communications to continuously enhance the effectiveness of internal communications strategies.
Strategic Business Partnerships
Providing executive communications support to the Chief Operating Officer and senior Tech & Intact Lab management, assisting them in their communication efforts and message management.
Supporting Tech & Intact Lab employee engagement, talent retention, recruitment efforts, and recognition initiatives by working collaboratively with leaders and Human Resources.
Establishing and maintaining credibility with the IFC senior management team and colleagues in Corporate Communications, functions, and business operations, while providing support for IFC-wide/cross-functional communications initiatives as needed.
Leadership
Inspiring and leading a team to realize success through the development and execution of strategies and tactics that enhance IFC and Tech & Intact Lab’s internal communications strategy.
Building up and fostering an environment of high performance and engagement, with a strong focus on managing priorities and top-notch execution.
Establishing productive relationships with Corporate Communications’ team members and other internal and external stakeholders to instill collaboration and ensure alignment.
Managing department resources, including managing key external suppliers and associated budgets.
Ensuring project plans and materials are socialized and have received appropriate approvals.
Setting clear outcomes, KPIs and other success metrics for all projects; providing recommendations based on findings and learning.
What success looks like
Demonstrated expertise at prioritization and continuously supports their team to focus on the things that matter.
Expertly navigates our matrixed environment and builds strong, collaborative working relationships with Corporate Comms’ colleagues, business partners, leaders and other stakeholders across IFC.
Established as a trusted advisor known for their expertise and storytelling capabilities.
Lives the Intact Values, demonstrates care for people, is open and honest, and takes accountability.
Drives change by challenging the status quo and energizes others with a “can-do” attitude.
Leads by example.
Specific experience / requirements
Bachelor's degree in communications/mass media/public relations, or any combination of equivalent education and experience.
Minimum 10 years relevant experience working in communications.
Minimum 5 years experience in people management.
Exceptional strategic thinking skills combined with an action orientation.
Stellar written and verbal communication skills.
Proven organizational and prioritization skills.
Ability to prioritize work and multitask in an environment with multiple deadlines and competing demands.
Ability to manage an extensive network of stakeholders.
Strong commitment to talent management and development.
No Canadian work experience required however must be eligible to work in Canada.
For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country.
#LI-Hybrid
What we offer
Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.
Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:
A financial rewards program that recognizes your success
An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
An extensive flex pension and benefits package, with access to virtual healthcare
Flexible work arrangements
Possibility to purchase up to 5 extra days off per year
An annual wellness account that promotes an active and healthy lifestyle
Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
Inspiring leaders and colleagues who will lift you up and help you grow
A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
We are an equal opportunity employer
At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.
We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.
As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.
We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.
Learn more about our recruitment process and your candidate journey here.
If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.