Iso Speciality Skills Associate (Ins Admin)

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Let's start by letting you know which area we are hiring for which is Individual Insurance Operations. We directly support Advisors and Clients with Life and Health Insurance products. Our 'world' is focused on processing unique requests for Clients and Advisors in an accurate and timely manner as well as proactively managing our system controls.

Now that you know the "where'', let's talk more about what you will be doing here. As an Associate on our Controls and Unique Skill team, you will:

• Develop knowledge of our products and our systems to understand the nuances to consider and what to look out for when processing requests and handling controls.
• Use your attention to detail to and time management skills to deliver accurately and efficiently.
• Leverage your problem-solving skills to identify opportunities to improve our processes or do something differently.
• Use your experience of providing great service to delight our Advisors and Clients.

How you will succeed?

• Taking Ownership - You provide timely and accurate information. You take ownership of your work to make sure we're doing what's right for both Clients and our business. You validate assumptions to ensure you've hit the mark. You raise risks and concerns.
• Relationship Building - You are a team player and have excellent communication skills. You actively participate in discussions and show respect for others' perspectives and ideas.
• Continuous Learning - You ask questions to understand our business, our business partners and how the business works. You constantly improve your knowledge and problem-solving methods to identify and raise improvement opportunities. You learn and use technology efficiently and effectively. You ask for support when needed.
• Problem Solving - You connect dots to piece together what's occurring. You make sure everything holds together and question when there is a gap. You question the norm and whether we're doing the right thing or if there is a better way.

​Who You Are:

• You drive to outcomes. You manage your time effectively and deliver accurately. You take ownership and confirm priorities of work to meet business objectives.
• You are curious. You ask questions to understand. You seek out the 'why' to better understand.
• You put our Clients first. You have strong communication and relationship skills. You go the extra mile because it's the right thing to do.
• ​Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
• As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.

What's in it for you:

• A friendly, collaborative and inclusive culture
• A collaborative and interactive team environment
• Working together, sharing common values and encouraging growth & achievement

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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