Manager, Advisor Communications

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Are you a creator of clear communications and engaging content who knows exactly what to say to get your message across to your audience? Are you a strategic thinker with proven experience planning communications and consulting with partners to enable strong outcomes? Are you a strong people leader who can get the best out of a skilled team? If so, this role is for you. The Manager, Advisor Communications, oversees the primary communication channels for reaching Retail Advice and Solutions advisors and field support roles, including email newsletters, and intranet websites.

The Manager, Advisor Communications will support the planning, development, and execution of communications to advisors and support teams through a variety of channels. It's a fast-paced, rewarding role that requires meticulous attention to detail, strong editing skills, creative thinking, plain language writing skills, and a passion for bringing people along a journey through authentic, engaging conversations.

We're looking for a passionate team player and proven leader who is proactive, creative and confident in their ability to drive outcomes. The successful candidate will collaborate while challenging traditional thinking and successfully execute communicating, advancing and promoting the priorities our business with our advisors.

What will you do?

• Oversee the end-to-end content development and delivery to our audience of advisors and field management and support roles, including email newsletter build and web publishing

• Provide communications counsel and advice to senior leaders and partners while developing strategies and materials that align to Retail Advice and Solutions' strategic priorities and change management programs

• Own the overall strategy for communicating to advisors, field management and support roles

• Oversee a team of Senior Communications Specialists

• Develop communications to support initiatives, events, and ongoing communications

• Identify content opportunities that engage our audiences in new and effective ways

• Write clear and engaging content in plain language that respects Sun Life writing and brand guidelines

• Ensure content is written as a compelling Retail Advice and Solutions story that aligns with the vision and clearly communicates the value and benefits

• Support a variety of channels such as email newsletters, internal social media, videos, and leader presentations

• Develop strong relationships with key business partners and recommend the right communication approaches that help them achieve business objectives

• Ensure metrics are in place and monitored to track the effectiveness of communications activities

What do you need to succeed?

• Minimum 5-7 years experience in communications or change management.

• Post-secondary education in related field (communications, journalism, public relations).

• Experience in insurance, wealth management, or general financial services industry experience or experience in communicating to front-line salespeople and a demonstrated ability to advise senior leaders.

• Exceptional written communications skills including editing, proofreading and attention to detail.

• Self-starter with the ability to deliver strategic communications plans, desired outcomes and creative ways of communicating.

• Ability to confidently counsel senior leaders with positive outcomes while keeping the advisor experience top of mind.

Preferred Skills:

• Bilingualism is an asset.

• Knowledge of HTML, web publishing or email building is an asset.

• Experience as a people leader.

Unique Requirements:

• As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only as the position includes managing both French and English-speaking staff (Quebec and outside Quebec) and providing daily support to the team.

What's in it for you?

• Hybrid work environment

• A friendly, collaborative, and inclusive culture

• 20 vacation days per year

• Flexible Benefits from the day you join to meet the needs of you and your family

• Pension, stock and savings programs to help build and enhance your future financial security

• The opportunity to move along a variety of career paths with amazing networking potential

• Access to our Global Learning Centre, available 24/7 for your learning needs

• Wellness programs that support the three pillars of your health - mental, physical and financial

Recent Awards:

• We are honoured to be recognized as a 2022, 2023 and 2024 Best Workplaces in Canada by Great Place to Work® Canada

• Great Place to Work® list for Best Workplaces for #HybridWork 2022

• Great Place to Work® list for Best Workplaces for Professional Development in Canada 2022

• Named "Best Places to Work" by Glassdoor, 2021 and 2023

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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