Manager, People Operational Analytics

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

We are seeking an experienced Manager, People Operational Analytics to lead the development and implementation of data models, dashboards, and reports that provide meaningful insights into key HR operational metrics and trends. This role will oversee a small team and play a critical role in delivering data-driven insights that support HR Shared Services, Talent Acquisition, Event Services, and Diversity, Equity, & Inclusion (DEI) initiatives. Additionally, the successful candidate will ensure the globalization of HR metrics, maintaining consistency across regions while allowing flexibility for local operations.

What will you do?

• Analytics Leadership:
  Develop and implement robust data models, dashboards, and reports that provide actionable insights into HR operations, recruitment trends, event metrics, and DEI outcomes.
• Global Metrics and Data Integration:
  Ensure the alignment of global HR operational metrics, creating consistent reporting frameworks that can be adapted to meet local operational needs. Collaborate with regional teams to integrate key insights into global HR strategies.
• Reporting & Dashboard Development:
  Build and maintain dynamic dashboards to monitor performance across HR Shared Services, Talent Acquisition, Event Services, and DEI efforts, ensuring data is presented clearly for informed decision-making.
• Team Leadership:
  Manage and mentor a small team, providing guidance on analytics best practices, performance expectations, and continuous improvement in reporting.
• Cross-Functional Collaboration:
  Partner with HR functions and business leaders to understand data needs and deliver insights that drive operational efficiency and strategic initiatives. Work closely with regional and global teams to ensure alignment of analytics practices.
• Data Integrity & Compliance:
  Ensure adherence to data governance policies and compliance with local and global data privacy regulations. Safeguard the accuracy and integrity of HR data across systems and reporting.
• Continuous Improvement:
  Identify opportunities for process optimization and drive continuous improvement in data collection, reporting, and analytics across the HR function.

What do you need to succeed?

• Education:
  Bachelor's degree in Data Analytics, Business, Human Resources, or a related field. Advanced degree or certifications in HR Analytics, Data Science, or similar disciplines are preferred.
• Experience:
  7+ years of experience in HR analytics, data analysis, or related fields, with at least 2+ years in a leadership or management role. Experience in working with global HR metrics and providing insights for HR operations, recruitment, events management, and DEI.
• Skills:
  • Proficient in data modeling, analytics, and visualization tools (e.g., Tableau, Power BI, SQL, Excel)
  • Ability to design and implement dashboards and reports that drive business decisions
  • Strong leadership skills with experience managing team members and fostering collaboration across regions
  • Excellent communication skills to present complex data insights to senior leadership
  • Knowledge of operations, with experience in working across diverse regions
  • As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide

Preferred Qualifications

• Familiarity with HR systems like Workday, SAP SuccessFactors, or similar HR platforms
• Experience in data governance and compliance with global data privacy regulations (e.g., GDPR)

What's in it for you?

• The opportunity to move along a variety of career paths with amazing networking potential
• Flexible Benefits from the day you join to meet the needs of you and your family
• We're committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential
• We're honoured to be recognized as a 2023 Best Workplaces in Ontario by Great Place to Work® Canada
• We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health

*LI-NB1

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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