Manager, Technology (Bilingual)
Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.
Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.
About the role
Partner Solutions Inc. (PSI), which operates across Canada, was founded in 2000 with the aim of simplifying technology for brokerage firms, enabling them to focus on sales and profitability. Today, PSI employs over 100 professionals in technology, cloud infrastructure, security, telephony, software development, endpoint and help desk. A proud partner of Intact and the broker community, PSI offers turnkey cloud services outsourced to brokers. We support nearly 6250 users. At PSI, we're constantly on the lookout for the best talent to maintain a dynamic, professional team committed to providing top-quality services. Our values guide everything we do. We value diversity and are committed to creating an inclusive work environment that inspires us all to give our best.
We are currently looking for an "EPM (Endpoint) and Acquisitions Operations Manager" to join our growing team!
If you're looking for stimulating challenges at one of Canada's top 100 employers, a friendly working environment and a host of benefits, come and meet us to find out more.
What you'll do here:
Develop productive and committed teams, fostering the development of personal and technical skills.
Manage a team of technicians, at various levels, supporting over 6000 customers.
Lead recruitment, mentoring, one-on-one meetings, performance reviews and individual career and development planning.
Manage stakeholders and maintain good relations with internal and external collaborators.
With a view to continuous improvement, develop our environments in line with the company's growth plans.
Keep abreast of new technologies and challenge the status quo.
Analyze employee performance, identify problem areas, design and implement solutions to improve service quality and prevent future problems.
Coordinate certain tasks related to purchasing and product renewals.
Review processes and improvements required.
Oversee training plan.
Inspire and promote collaboration.
Collaborate with your management partners in setting strategies, establishing objectives and performance indicators, defining roadmaps and planning projects.
Anticipate and manage problems and take the necessary steps to resolve them, acting proactively to remove obstacles.
Provide leadership in a fast-paced, customer-focused environment, with the ability to develop and coach your team to achieve their goals.
What you bring to the table:
Bachelor's degree in Information Technology/Software Engineering or any equivalent combination of education and experience.
Minimum 5 years' experience in managing a team.
Strong interpersonal and communication skills (verbal and written).
Organized and able to work well in a fast-paced environment.
Knowledge of O365 environments.
Knowledge of personal lines and/or commercial lines. (Asset)
Express strong leadership and lead by example at all times.
Genuine concern for people.
Demonstrate integrity and managerial courage.
Be a change agent.
Experience of working in a team-oriented, collaborative environment.
Bilingualism required (FR-EN) - For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English speaking colleagues across the country.
No Canadian work experience required however must be eligible to work in Canada.
#LI-Hybrid
What we offer
Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.
Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:
A financial rewards program that recognizes your success
An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
An extensive flex pension and benefits package, with access to virtual healthcare
Flexible work arrangements
Possibility to purchase up to 5 extra days off per year
An annual wellness account that promotes an active and healthy lifestyle
Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
Inspiring leaders and colleagues who will lift you up and help you grow
A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
We are an equal opportunity employer
At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.
We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.
As part of Intact's commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.
We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.
Learn more about our recruitment process and your candidate journey here.
If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.