Member Specialist

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

As a Member Specialist, you will have the opportunity to join an exciting team administering Member Eligibility to Benefit Programs on behalf of Plan Sponsors, by offering exceptional service and expertise while performing administrative updates and client support through interactions.

What will you do:

• Provide excellent customer service by processing member eligibility updates meeting our quality standards and turnaround times

• Respond to inquiries and investigations from Plan Sponsors or internal partners by email

• Support the processing of the Member Data file and error reporting

• Perform data validations to ensure accuracy

• Collaborate with internal teams such as Business Development, Implementation, IT and Shared Services

• Identify and implement process improvement opportunities

You bring with you:

• Excellent communication skills, including effective listening and the ability to communicate clearly both verbally and in writing

• Ability to work collaboratively with peers and other internal business partners

• Experience in a customer service environment with strong attention to detail

• Strong organization skills, multi-tasking abilities and prioritization skills to meet key objectives

• Analytics skills

• Knowledge of Group Insurance products

• As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.

Unique Note:

As a condition of the role, the successful candidate must obtain a Government of Canada Reliability Status security clearance through Sun Life.

What's in it for you:

• The opportunity to move along a variety of career paths with amazing networking potential

• Pension, stock and savings programs to help build and enhance your future financial plan

• Flexible Benefits from the day you join to meet yours and your family needs

• Occasionally work overtime to support Client commitments

#LI-Hybrid

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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