Operations Agent ,Third Party Demands and Legal Products Agent of the Future
Job Summary
Job Description
What's the opportunity?
*Hybrid role one day a week *
As Operations Agent you will be a member of the Third Party Demands Team. You will be responsible for Third Party investigations or escalations at first point of contact for all RBC products. You will effectively analyze files and take ownership and accountability to resolve requests, applying judgment in making decisions.
What will you do?
- Deliver excellent service to our clients and service partners, making it Simpler, Faster, Better.
- Consistently demonstrate a sense of urgency in daily activities and a strong understanding of client impact.
- Keep up to date on all communications including changes to RBC policy and procedures.
- Maintain processes as outlined in policies and procedures.
- Accountable for quality and accuracy of day to day job responsibilities, ensuring a balanced focus on client experience, efficiency, effectiveness and operational risk and compliance.
What you need to succeed
Must Have
- Solid knowledge and experience in diverse RBC products, processes and services, for completing client inquiries
- Analytical thinker with attention to detail and ability to handle multiple tasks simultaneously
- Highly motivated and with a strong growth mindsetnecessary
- Strong computer skills with the ability to navigate between multiple systems
- Must be proactive, innovative and have a developed sense of urgency
- Must be agile, flexible and have a desire for continuous growth
- Experience with CART, Application Launch Pad, On Demand, OLBB, OLMS,,
- Flexible to work Monday to Friday, 8:30 AM - 5:00PM, and overtime when
- Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs.
Nice to Have:
- Service Platform and other internal RBC platforms
- Knowledge of Investments
- Branch experience
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Ability to make a difference and lasting impact
- Work in a safe, secure and positive work environment
- Work with a great and supportive team
Job Skills
Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time ManagementAdditional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.