Requisition ID: 206136
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Purpose
As a member of the Sales & Partnerships Team, the Partnership Service Representative (PSR) is the primary point of contact for Scotiabank partners requiring assistance on behalf of Scotia iTRADE clients. The PSR will provide prompt, accurate and professional service, while ensuring that call quality standards are met and that a high level of client focus is always demonstrated.
The PSR is also responsible for introducing our partners and clients to additional service offerings by spotting and initiating cross-sell and referral opportunities.
The incumbent will proactively adhere to the business line strategy of promoting a client focused culture, directly contributing to the overall success and profitability of the business.
Accountabilities
Responsible for resolving partner and client inquiries efficiently and effectively, maintaining and surpassing Scotia iTRADE service standards by:
Uses discretion to correct problems that result in a high level of client satisfaction by:
Adheres to the policies and practices that regulate the Contact Centre, Scotia iTRADE and the Investment Industry by:
Solidifies existing Scotia iTRADE business and creates new business opportunities by initiating cross-sell and referral opportunities by:
Contribute to the effective functioning of SiT by:
Dimensions
Experience / Education / Designations
Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English [in addition to French] because they will be required to work closely with other groups from head office who operate primarily in English, they will report to a manager from head office who is an English speaker, and/or they will serve and English-speaking clientele frequently.
Location(s): Canada : Ontario : Toronto || Canada : Quebec : Montreal || Canada : Quebec : Montreal-est || Canada : Quebec : Montreal-nord || Canada : Quebec : Montreal-ouest
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.