Private Banking Fulfillment Officer
Job Summary
Job Description
What is the opportunity?
The Private Banking Fulfillment Officer supports the Private Banking business by delivering operational expertise and support to enable fulfillment of client requests in an effective, efficient, and client-focused manner. These requests include transactions, wire payments, investigations, and account openings. You will be working Monday to Friday from 11:30 a.m. to 8:00 pm. (with possibility of shift change from 9am to 6pm) and will have the opportunity for a hybrid work environment with the ability to work remotely two days per week in addition to working onsite at our Place Ville Marie office three days per week.
What will you do?
Provide superior execution and delivery of client transactions and maintenance in an efficient manner
Act as the problem resolution champion leveraging appropriate partners to resolve client concerns
Demonstrate knowledge and understanding of operational processes, including account opening and maintenance
Identify and recommend solutions to improve efficiency
What do you need to succeed?
Must-have
Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs.
Superior client servicing skills and professional attitude at all times
Solid experience in branch operations, including all Service Platform transactions, wire payments, foreign exchange contracts, CART, Sales Platform account openings, etc.
Strong working knowledge of Microsoft 365 apps
Meticulous attention to detail and strong organizational skills
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
Challenging work
Variety of assignments
A strong and diverse team
Management that supports your work and progression
Job Skills
Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time ManagementAdditional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.