Senior Manager, Special Loans and Advisory Services

What is the Opportunity?

As part of the Group Risk Management team, the Senior Manager, Special Loans and Advisory Services will report to the Director, Special Loans. The Senior Manager will contribute to strategic business priorities by successfully creating and retaining survivors, maximizing revenue while minimizing costs, leveraging knowledge and expertise to assist the business and enhancing customer loyalty.

The Senior Manager will manage complex and/or higher risk accounts through effective relationship and risk management practices and provide solutions and business advice designed to satisfy the bank's risk requirements while maintaining a consistent focus on retaining long-term RBC Financial Group relationships.

What will you do?

• Apply a continuous-improvement approach to achieving superior client experience.
• Take ownership of client problems at first point of contact.
• Ensure clients are treated with respect, a highly professional empathetic approach is used and good working relationships are maintained.
• Demonstrate commitment to teamwork by introducing clients to RBC wide services and expertise through referrals and identifying business opportunities.
• Build/expand/leverage good working relationships with district, field and risk officers to promote an early identification mindset and maximize retention opportunities.
• Emphasize the need to create surviving entities and to the extent possible, retained relationships for RBC Financial Group.
• Maintain a strong and positive presence at assigned Commercial Centers, e.g. in person/ by phone/at conferences/, to promote and leverage opportunities through Advisory Services and Learnings, as appropriate.
• Participate in bank and/or industry focused events.

What do you need to succeed?

Must Have

• Creative problem solving skills, with the ability to work effectively under pressure.
• Effective written and oral communication skills, with the ability to impact and influence others, including listening, understanding and responding, information seeking and consulting orientation.
• Ability to successfully utilize internal networks to assist with problem resolution.
• Capacity to get along with different types and levels of individuals, including Senior Management/Executives.
• Teamwork and cooperation - building Partnerships with stakeholders; adaptability; knowledge transfer; relationship building
• Thinking: strong analytical and risk assessment skills; breakthrough thinking; conceptual thinking; strategic business sense
• Bilingualism (English and French) required, as you will regularly do business with partners across Canada.

Nice to Have

• 5+ years of experience as a Commercial Account Manager
• Risk Management knowledge
• Commercial product knowledge
• Proficiency with Bank technology- Knowledge of Microsoft Applications - at a minimum Basic Word, Excel, Power Point.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits and competitive compensation
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Flexible work/life balance options
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work

Job Skills

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