Directeur d'unité - Réception et téléphonie

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

Nous cherchons à combler un poste de Direction d'unité Réception et Téléphonie pour notre équipe grandissante!

Ce que vous accomplirez chez nous :

• Coaching en continu, y compris la rétroaction aux subordonnés directs sur les comportements et les compétences ainsi que sur les moyens d'améliorer et de gérer l'efficacité.
• Gérer l'horaire afin d'assurer les services de Réception et Téléphonie selon les hauts standards de qualité de service à la clientèle.
• Contrôler les statistiques téléphoniques pour la réception afin d'assurer une productivité et une capacité optimales.
• Recruter et former les agents de réception et téléphonie.
• Traiter et gérer les problèmes de performance au sein du centre d'appels.
• Encourager la synergie au sein de l'équipe et promouvoir la gestion du changement afin d'améliorer nos outils, nos processus et nos techniques pour assurer la réussite de l'entreprise.
• Autres tâches administratives selon les besoins.

Ce que vous mettrez à profit :

• Diplôme universitaire ou collégial ou toute combinaison d'études et d'expérience équivalente.
• Une expérience préalable en matière de gestion, de supervision et de leadership est requise.
• Assiduité, adaptabilité et flexibilité tant en présentiel qu'en télétravail.
• Vous êtes capable d'encadrer, de motiver et de développer le personnel.
• Aisance dans l'utilisation simultanée de plusieurs applications Windows et d'autres programmes de téléphonie.
• Forte orientation vers le service à la clientèle.
• Vous pouvez vous épanouir dans un environnement en constante évolution.
• Bilinguisme (français / anglais) - Nécessité d'interagir sur une base régulière avec des collègues partout au pays.
• Aucune expérience de travail au Canada n'est requise, mais le candidat doit être autorisé à travailler au Canada.

#LI-Hybrid

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact's commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.