Director, Signature Banking, Montreal, QC

Requisition ID: 215332

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose
Leads and oversees the Signature Banking in-market business ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies, and procedures.

Is this role right for you? In this role you will:

Supports the design and development of short and medium-term initiatives to successfully position Scotiabank within the market to achieve business objectives by:

• Researching, gathering information on competitive intelligence and market positioning
• Conducting key analysis, developing proposals for significant issues affecting the market area
• Reviewing and providing feedback in response to proposals being put forward by Banking teams and making corresponding recommendations to the Managing Director, for implementation to achieve the National strategy
• Tailoring national Signature Banking initiatives to fit the needs of each Region

Executes sales management strategies and lead the implementation of tactical plans for the assigned Team Leads, to support the Signature Banking strategy and business objectives by:

• Motivating and focusing the efforts of Team Leads by geography
• Leading the sales effort to achieve the overall profit plan goals
• Conceptualizing objectives and prioritizing initiatives
• Anticipating and planning for potential risks and opportunities
• Deploying/engaging resources to support the strategies
• Resolving issues/negotiating compromises between team members and partners from other
• Acting decisively to move things forward in a timely manner
• Escalating issues/obstacles/trends to the Managing Director, with recommendations/solutions
• Allocates prospects and other business opportunities amongst the team

Supports the sustainment and evolution of a client-centric culture and operating model by:

• Conducting key sales and service management activities including scheduling, setting the agenda for, and preparing content for team GTBs, including partners as appropriate
• Preparing and managing content for regional team meetings
• Evaluating, recommending, and coordinating customer Net Promotor Score (NPS) initiatives in support of continuous improvement and increased client loyalty
• Supporting the execution of client segment migration strategies and in communicating these strategies to affected stakeholders

Ensures the customer portfolio assigned to the Team receives ongoing attention to improve and retain relationships by:

• Ensuring an active Business Development program with each relationship to ensure the Bank is familiar with the business' operations and its principal officers
• Coaching to ensure each customer call and meeting has specific objectives
• Actively seeking customer feedback on Bank products and the delivery of customer service
• Ensuring the team interacts effectively with partners and colleagues

Maintains a high profile within the assigned Region with both internal and external contacts by:

• Identifying key business partners and contacts by establishing relationships with leaders and stakeholders.
• Building and maintaining internal relationships with key players/contacts
• Ensuring the involvement of team members and stakeholders from internal resources in order to further business interests
• Representing the Bank/Scotia Wealth Management at various industry and regulatory functions and affairs as the Community or Provincial Leader, as required

Leads and manages direct reports by:

• Providing input on change management, coaching, training as required
• Conducting sales meetings with the Managing Director and touch-bases with direct reports
• Recognizing performance and managing non-performance
• Preparing individualized development plans for all Direct Reports

Provides direction, guidance, and support to members of the Regional Signature Banking team and as required, customers and business partners within the region by:

• Providing clarification and direction on issues raised
• Reviewing, prioritizing, and responding to inquiries / complaints / requests for information
• Escalating issues to the MD as appropriate, with recommendations and/or solutions

Do you have the skills to enable you to be successful in this role? We would love to work with you if you have:

• Bachelor's degree
• 10+ years in Banking with specific experience in lending
• 5+ years of experience leading large teams (10+ employees)
• Experienced in building and implementing strategy
• The incumbent requires thorough knowledge of Canada's financial services marketplace and a detailed understanding of their Region's market areas and competitive positioning within those markets. To complement this knowledge a thorough understanding of the Domestic Banks objectives, strategies and structures is required
• The ability to build and maintain business relationships is essential, along with the ability to negotiate, influence and persuade others. They must possess tactical planning, execution, and organization skills
• To support the MD on initiatives / proposals the incumbent needs to understand the value of research and analysis to support / identify issues and solutions. Overall strong analytical skills are essential. To expand on ideas and approaches, thinking creatively is also an asset in this role
• Must be able to effectively articulate their views to all levels within the Bank. Excellent verbal and written communication skills are essential.

"Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English and French as they will be required to work closely with other groups from head office who operate primarily in English, and they will serve and English-speaking clientele.

Location(s): Canada : Quebec : Montreal

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.