Expert en sinistre, Transporteurs

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

Nous sommes à la recherche d'un Expert en sinistre pour notre équipe nationale du Programme des transporteurs.

Cette équipe joue un rôle essentiel dans le soutien de notre croissance de cette ligne spécialisée. Sous la supervision de la directrice d'unité du Programme des transporteurs Québec, l'expert verra à assurer la saine gestion des réclamations en dommages directs de véhicules lourds, Cargos, Dommages matériels au Québec, Canada et États-Unis, en offrant une expérience au client hors du commun.

Le poste est un mandat temporaire.

Bureaux : Québec, Laval, Saint-Hyacinthe , Montréal

Ce que vous accomplirez chez nous :

• Analyser la recevabilité et enquêter les circonstances d'une réclamation afin d'en déterminer la cause.
• Offrir un règlement juste et équitable en prenant en considération les normes et règles de l'entreprise ainsi que les législations en vigueur selon l'endroit du sinistre
• Utiliser les outils technologiques de façon efficace
• Déterminer le potentiel subrogatoire dans les dossiers
• Maîtriser les procédures reliées aux transactions financières, telles que les réserves
• Gestion efficace de son bureau et de ses priorités

Ce que vous mettrez à profit :

• Détenir la certification d'expert en sinistre particulier et entreprise
• 3 à 5 années d'expérience dans le domaine de l'assurance automobile
• Expérience en règlement de sinistre touchant les véhicules lourds (un atout)
• Expérience en règlement de sinistre hors Québec, Feu et vol (un atout)
• Bonne connaissance des produits d'assurance automobile
• Vous êtes en mesure d'interagir autant avec notre clientèle francophone qu'anglophone au quotidien / anglais intermédiaire. Nécessité de traiter des dossiers de réclamations d'une clientèle anglophone sur une base régulière.
• Être en mesure d'établir ses priorités
• Capacité d'analyse et de synthèse
• Habileté de négocier et à prendre des décisions
• Autonome, sens de l'organisation, souci du service à la clientèle

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact's commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.