Senior Project Manager, Program Office - Channel Systems

Description

Our Team & What We'll Accomplish Together

As Senior Project Manager, Program Office - Technology & Enablement for Channels, you will be part of a high-performing team who bridges the gap between business and systems by bringing transformational TELUS initiatives and programs to market. You will work with cross functional teams across Channel and throughout TELUS in ensuring projects are delivered effectively by ensuring quality delivery, effective change management and successful end-user adoption.

The ideal candidate for this role is a dynamic project leader who thrives in managing diverse initiatives - from new product launches to system capabilities and frontline tools. You excel at being the bridge between technical and business stakeholders, translating complex requirements into actionable plans. Most importantly, you bring proven change management expertise and a passion for end-user success, knowing how to orchestrate seamless collaboration with GTM, marketing, and training teams to drive successful adoption of new capabilities.

Your ability to navigate these three critical dimensions - technical delivery, business value, and user enablement - makes you an invaluable asset in bringing transformational initiatives to life

Project Management & Technology

● Lead end-to-end execution and delivery of a portfolio of transformational business & technology projects while keeping stakeholder groups consistently informed of status and direction
● Partner with diverse teams across TELUS to gather project business requirements and ensure no stone is left unturned
● Document and keep track of moving project pieces through detailed project management artifacts (Workback schedules, risk & issue logs, action logs, etc)
● Strong self-starter with proven ability to navigate ambiguous environments; experience establishing and driving stakeholder engagement frameworks, assembling complex governance plans, and developing clear processes/expectations in undefined spaces to achieve project outcomes
● Build and maintain project documentation that tells a coherent story from vision to execution, enabling any stakeholder to quickly understand context and progress

Change Management

● Use your change management skills and experience to prepare end-users for new technology, working in partnership with training, communications and marketing teams
● Partner with GTM teams (Marketing, Training, UI/UX) to create comprehensive project/product launch strategies that drive user adoption
● Leverage your stellar communication & negotiation skills to achieve buy-in and alignment on project strategy and execution approach

Story-telling & Presentation skills

● Transform complex technical concepts into compelling narratives and visual presentations that resonate with diverse audiences, from end-users to executives
● Crafting and delivering clear, concise and creative executive-level presentations, leveraging your extensive experience presenting complex initiatives to Director+ audiences; proven ability to tailor communication and create creative content that resonates with diverse senior leadership stakeholders
● Design and deliver visually striking presentations that guide audiences through project journeys, ensuring key messages are memorable and impactful
● Transform technical concepts and project milestones into visually appealing and easily digestible content that drives understanding and alignment across all organizational levels

Qualifications

● Degree in Business or Technology
● Project Management Certification (PMP, PgMP, etc.), MBA or advanced degree in related field
● 5+ years of related experience in project/initiative management
● Noted for your ability to understand technology changes, system enhancements and effectiveness in communicating technical terms to business audiences
● Excellent written and verbal communication skills with expertise in preparing creative & engaging PowerPoint or Google presentations for executive-level audiences
● Experience in change management and facilitating end-user adoption through proper go-to-market readiness
● Ability to effectively engage stakeholders to establish cross functional alignment for projects
● Exceptional analytical skills with abilities to conduct thorough root cause and fit-gap analysis
● Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
● Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

Great to haves:

• Bilingual fluency (English and French) is an asset
• Change Management certifications (i.e. PROSCI & other) is an asset