Unit Manager, Workforce management (temporary)

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

We're looking for a Unit Manager, WFM, to join our growing team!

12-month temporary employment.

What you'll do here:

• Establish strategy and actions required at a high level to ensure the team achieves corporate objectives.
• Effectively manage a workforce planning team in charge of intraday, schedule production and long-range planning, coordinating workload and tracking deliverables.
• Leads, assists and trains team to achieve and monitor telephone and transactional business objectives.
• Establish processes to ensure prompt handling and resolution of requests and ensure follow-up.
• Plan, manage and respect the operating cost budget allocated to his teams.
• Apply and promote best practices in change management (lead by example, get involved, mobilize).
• Motivate team to excellence and achieves a consistent and sustained level of commitment.
• May be called upon to participate/lead certain projects related to the expertise of your team.

What you will bring to the table:

• University degree (business, mathematics, statistics, economics, computer science, engineering, actuarial science), or any combination of equivalent education and experience.
• 3 to 5 years experience in a workforce planning department (an asset) or any combination of education and experience deemed relevant to this position.
• Experience in management, coaching, or mentoring.
• Knowledge of our personal and commercial lines underwriting operations (an asset).
• Knowledge of Nice-WFM and Avaya software (an asset).
• Strong planning and organizational skills.
• Problem solving and decision-making skills.
• Excellent communication skills.
• Influential leadership.
• Customer focus.
• Adaptability to a changing environment and ability to keep abreast of the latest approaches and trends in the Workforce Planning world.
• Quick to learn and think strategically to challenge the status quo.
• Ability to collaborate.
• No Canadian work experience required however must be eligible to work in Canada.
• For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country.

#LI-Hybrid

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a temporary member of our team:

• Inspiring leaders and colleagues who will lift you up and help you grow

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities.

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact's commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.