Member Advisor

MEMBER ADVISOR

Permanent Full-Time

Lancer

** Varied shifts that include evenings, Saturdays and Sundays.
**Shifts may include coverage to other Advice Centers up to 200km.

Open until filled

Hourly Wage: $21.25 - $29.21

Innovation Federal Credit Union has a bold ambition. In addition to being Canada's newest Federal Credit Union, we will be the most digital, member-centric organization in our industry. We are on a journey to embrace the core tenets of the digital business model like ideation, the network effect, personalized segmentation, coopetition, and agile ways of working.

We come to work to simplify banking for all Canadians - that's our purpose.

How does this position help fulfil Innovation's purpose? Glad you asked!

The Member Advisor position gives you the opportunity to explore the financial industry as the initial contact for our members and work cross-functionally with the rest of the organization to follow through with member requests and be a champion of our digital platforms. You have an eye for details and an agile mindset that seeks opportunities for innovation and efficiency.

WIIFY (what's in it for you):

• Competitive Salary
• Diverse and Inclusive Culture that continues to evolve
• Flexible work arrangement options
• Strong benefit package
• 7% Superannuation matched contribution program
• Attractive variable incentive program
• Wellness Days to create appropriate work/life balance
• Paid Education opportunities to ensure our members have the most equipped staff helping them
• A purpose driven organization that focuses on the values of Accountability, Integrity and Respect
• And lots more reasons to love where you work and what you do!

What our team is looking for:

• A growth mindset that emulates Model, Coach and Care behaviors in every activity and approach
• A solution mindset that feeds Momentum
• An ambassador who's willing to promote our team inside and outside organization
• Somebody who is digitally capable, who wants to dig into new technology with enthusiasm!
• Somebody who can work with occasional ambiguity with focus on process evolution
• A mindset of Solve, Serve, Sell - a problem solver, serving our members directly or indirectly, and selling our brand!
• Somebody to sweat the small stuff, but also see the big picture
• Personality and Energy - a flair for polish, and you bring your own personal, creative touch to everything you do!

Some things that would impress us:

• Post-Secondary Education
• Strong understanding of Microsoft O365 tools
• Demonstrated examples where you have gone above and beyond to wow a customer.
• Excellent written and verbal communication skills
• Strong team player who can excel in a fast-paced environment

Interested?

Apply Today at www.innovationcu.ca.

In the spirit of Truth and Reconciliation, we acknowledge that we are on the traditional territories of the many First Nations, Métis, and Inuit who have graced these lands for millennia.

We are privileged to live on, work on and enjoy the benefits of these lands, now known as Canada.