Account Services Agent

WHAT IS THE OPPORTUNITY?

This position is primarily responsible for supporting Currency Processing and Operations within the Center. Including operational support for various day to day activities where the main focus is accuracy, efficiency and to ensure Service Level Agreements (SLAs) are met at all times. You will be a main point of contact for client and Armoured Car Courier (ACC) escalations and an officer in charge during the early morning shift.

WHAT WILL YOU DO?

• Responsible for opening the Center
• Sale and purchase of Precious Metals within Client Action Request Tool (CART), incoming shipments from Capital Markets and regular balancing of inventory
• Bank of Canada (BoC) incoming/outgoing shipments
• Monitoring ACC arrival and departure
• Foreign Currency (FX) editing orders and incoming/outgoing shipments with Bank of America (BoA)
• Packing Precious Metals, Foreign, Canadian and United States currency cash parcels
• Receiving and unpacking of incoming bulk cash parcels, commercial and Branch deposits

WHAT DO YOU NEED TO SUCCEED?

Must have:

• Must be on time and able to work flexible hours
• Effective time management skills that keep you organized and on schedule
• Can work independently and with other
• Ability to work well under pressure, in a fast-paced environment
• Able to withstand long periods of standing and lifting

Nice-to-have: Common knowledge of computers

• Clear communication skills
• Team Player

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Opportunities to do challenging work.
• Opportunity to develop a meaningful career

Job Skills

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.