Senior Document Management Representative

At Conexus, we are focused on supporting our members with their needs of today, while also helping them work towards their goals for the future. It's more than conducting a banking transaction, it's about providing our members with insightful content, tools, expert advice, and a full suite of products to empower them and inspire confidence in their financial decision-making. We prioritize growth and efficiency while never compromising on the financial well-being of our members. We do this by lending an ear to each member's unique needs throughout Saskatchewan, ensuring personalized solutions.

Our employees are curious, courageous, confident and committed. They are the reason we consistently deliver outstanding member experiences. They're more than just individuals who come to work each day, each employee is a vital part of Conexus.

We acknowledge that our Conexus offices and facilities are located on Treaty 2, 4, 5, 6, 8 and 10 lands. These are the traditional lands of the Cree, Dakota, Dene, Lakota, Nakota and Saulteaux peoples, as well as the homeland of the Métis.

The bigger picture

We're looking for a member service ambassador who loves to lend a helping hand and thrives in a team setting to come on board as our temporary Senior Document Management Representative for up to a 12-month term in Regina. You are considered a subject matter expert in this role and support the team to successfully achieve individual and team goals through training and mentorship.

How you'll be spending your time

• Providing technical training and support to new and existing team members
• Conduct regular quality assurance checks to verify consistent application of procedures
• Proactively seeking, recommending and implementing ways to streamline processes and procedures in order to enhance the efficiencies in the department
• Contributing department knowledge to projects
• Providing informal leadership to the Document Management Representatives in the absence of the Team Leader
• Completing reconciliations relating to distribution services
• Providing imaging services and advice to our internal partners

The way people describe you

You're a hardworking, supportive individual who pays attention to even the smallest of details, you have a thirst for understanding and following policies, practices and procedures coupled with an eagerness for finding better and more efficient methods. You are dedicated to personal improvement and take initiative to seek opportunities for learning and development. You have a passion for teaching others through formal training and mentorship.

The experience you bring

• Proficiency with Microsoft Office
• One year of customer service experience
• Informal leadership experience
• Experience providing quality assurance checks is considered an asset

Salary Range

$45,700 - $57,120 with 6% Short Term Incentive Target

Benefits and Perks

The success of our members relies heavily on the performance and accomplishments of our employees. That's why we prioritize offering our team a variety of perks and benefits designed to support their success and well-being both at work and in their personal lives. Some of these additional benefits may include, but are not limited to:

• Preferred rates for all your banking needs helping to make life more affordable.
• Generous vacation benefits with additional paid days off giving you time to spend on what's most important to you.
• Competitive benefit package options covering off all aspects of personal wellness.
• 7% pension matching after one year of employment to support you towards retirement.

This position is ineligible for support under the Saskatchewan Immigrant Nominee Program.

We are excited to welcome candidates who bring a blend of academic, professional and volunteer experience that sets them apart. Research shows that many applicants tend to apply only when they meet every qualification of the role. However, we encourage you to explore opportunities that closely match your skillset and experience. We truly value diverse backgrounds and varied experiences, as we are dedicated to creating inclusive and diverse workplaces. You might just be the ideal addition to our team that we've been searching for! This opportunity closes on November 28, 2024 so apply now! If you have questions about this position, please contact Toni Demorest at jobs@conexus.ca